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Shipping & Returns

 

SHIPPING

Thanks for your order! Your item(s) will ship from Maryland within five (5) business days.  If you choose an expedited shipping option, please beware that the five (5) day processing time still applies although we try our best to send ALL packages out in 1-2 business days .

Keep an eye out for your shipping confirmation email, which will provide a link to your tracking information. USPS usually delivers packages in 3-5 business days. 

If you have not received your package in a reasonable amount of time or if you have received a delivery confirmation, but still do not have your package please contact your local post office with your tracking number for more information before reaching out to hello@fitbeads.co (they almost always have more information than we do).

If your package has been lost in the mail by USPS please contact your local post office with your tracking number for more information about your packages whereabouts. You may file a missing mail claim with the USPS or file an insurance claim with the USPS if you purchased a shipping option that included shipping insurance.

Don't forget to let us know when you get it! Tag us on Instagram @fitbeads.co  

RETURNS

We try our best to provide your will all the information, tools and resources to help you choose the right waist beads for you, but if you have an issue with your order we’re happy to help!

For all questions related to sizing or tying please check out our FAQ’s here.

If you still need to speak with someone to resolve your issue please email hello@fitbeads.co within 30 days of receiving your order and be sure to include your order number for reference.

To be eligible for a return, your item must be unused and in the same condition that you received it. To return your product, you should mail your product to: 9315 Adelphi Rd., Hyattsville, MD, 20783, United States.

REFUNDS

Items that come damaged, defective or incorrect are eligible for refunds. Any items damaged by the customer from incorrect tying or burning are NOT eligible for refunds or replacement. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.


If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

EXCHANGES

If you receive your item and it is the wrong size you may return it for a refund and re-order the correct size directly from the website (providing it is available).

To return your product, you should mail your product to: 9315 Adelphi Rd., Hyattsville, MD, 20783, United States.

You will be responsible for paying for your own shipping costs for returning your item unless it was damaged, defective or incorrect. All shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item over $75, please consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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